What Are Comply with Up Emails and Find out how to Use Them Successfully

Comply with up emails are an awesome supply of beneficial info. In case you plan them rigorously, you would possibly count on excessive engagement charges (e.g., open and click-through fee). This text is geared toward serving to you apply observe ups strategically and enhance the worth of your e mail advertising.


What’s a observe up e mail

A observe up e mail is an e mail you ship after any vital level within the buyer journey with a objective to gather a chunk of data.

You would possibly ship observe up emails to individuals who obtain your content material asking them in the event that they discovered it beneficial.

You’ll be able to ship a observe up e mail to people who find themselves in the midst of a free trial of your service, with questions relating to their expertise.

You’ll be able to observe up after an occasion with the intention to contact base.


You’ll be able to schedule your observe ups as autoresponders to create tailored applications that can completely match your subscribers’ wants and pursuits.




When ought to I ship observe up emails

I like to recommend following a easy precept – ship a observe up e mail at any time when there’s an info want that justifies sending one. Clearly, you need to all the time take into account your audience preferences and use frequent sense.

These info wants range from firm to firm and rely on whether or not you use in a B2B or B2C surroundings. Listed here are a couple of frequent examples:


B2C observe up emails

Welcome e mail: an e mail despatched at any time when a brand new particular person joins your e mail advertising record. You need to use this e mail to indicate the brand new subscribers what they will count on out of your e mail advertising program.


Fellow follow up email.

A fraction of a welcome e mail from Fellow. The e-mail promotes the awarded product, a weblog with attention-grabbing content material, incentivizes buy with a reduction code, and informs in regards to the model’s social media channels.



You need to use the e-mail welcome sequence to onboard new prospects. Right here’s a weblog explaining methods to do it proper: Find out how to Onboard New Clients with Welcome Emails


Thanks e mail: there are loads of causes to ship a thanks e mail. Perhaps somebody has purchased your product or took half in an occasion that you simply organized? Comply with as much as get beneficial suggestions that can enable you enhance your buyer expertise.


Outreach observe up: these are robust nuts to crack. Right here’s what Ada Durzyńska, GetResponse weblog’s editor has to say: 

Because the weblog’s editor, I obtain a whole bunch of outreach emails day-after-day and, what’s extra stunning, two occasions as many follow-up emails. Why is that? Nicely, many occasions, individuals wish to observe up too shortly, generally following up two occasions on an e mail despatched 10 minutes earlier.

It’s solely pure for an individual to wish to know if their e mail has been learn, and to need solutions ASAP. However, give the particular person you attain out to some extra time to learn your e mail and familiarize themselves together with your provide. If you wish to observe up shortly, wait no less than a couple of hours. If it’s not an pressing matter – the soonest you need to observe up is the subsequent day.

Keep in mind to all the time connect the earlier outreach message in your observe up in a manner you discover appropriate (ahead, reply, or as an attachment).

As for the e-mail’s copy – make it sound form, light-hearted, and be affected person. Attempt to embrace a query in your observe up e mail, it’s more durable for the reader to skip. So, for instance, change the same old “Simply ensuring you noticed this” for one thing only a bit extra partaking, like “What do you consider my provide?”, and even one thing as easy as “is the silence a ‘no’?“.

Additionally, whereas making the e-mail as unobtrusive for the reader as you possibly can, don’t be overmodest. An excellent “I’m following up on this e mail, as a result of it’s value not giving up!” will take you additional than “I do know you’re most likely too busy to learn such emails, and I actually don’t wish to trouble you…“. And, for the sake of being good to others, skip the “are you alive?!” and “I’m CC’ing all of your administration on this e mail”.

Make the topic line stand out, as a result of the extra inventive you get, the higher chances are high you’re going to get a reply, both optimistic or damaging. Simply to be clear, “A fast observe up” is the topic line of (most likely) 99% of observe up emails.


Free-trial observe up: if you happen to present a SaaS product, you most likely provide a free-trial interval when individuals can check if it supplies an answer to their issues. Ship no less than one observe up e mail throughout the fee-trial with the intention to monitor buyer satisfaction.


Product marketing campaign observe up: so that you’ve launched a promo marketing campaign for a brand new product. Observe conversion and ship a observe up e mail to those that visited the touchdown web page.


Care of follow up email.

An e mail from care/of with personalized product primarily based on survey outcomes.


Buyer satisfaction survey: ask your prospects if they’re glad together with your product and the general expertise. You’ll be able to ship a easy observe up e mail with an NPS rating.  Section contacts primarily based on the notion of what you are promoting and personalize additional communication. E.g., discover out what’s bothering the sad ones, what you are able to do to enhance the client expertise, ask the completely happy one for a testimonial.


Ikea follow up satisfaction email.

An e mail from IKEA with the Internet Promoter Rating (NPS), despatched after visiting their purchasing heart.


Buyer suggestions: use observe up emails to verify if prospects stay glad together with your product after the acquisition. Do not forget that glad prospects are more likely to come again and advocate your product. Such suggestions loop together with your prospects supplies you with beneficial info that helps you develop your product and can be utilized as user-generated content material for advertising functions.


B2B observe up emails

The shopper journey in B2B surroundings is perhaps longer and extra complicated. Listed here are a couple of sensible ideas type the professional, Beata Patfield, Senior Enterprise Improvement Govt at GetResponse:


Occasion observe up:

Be personable! Name them by title, ask about one thing private you’d spoken about beforehand, present you have been really listening. Did their child ace these SATs?

Undergo your previous interactions. Had been there any questions you have been imagined to get again to them on? Be sure to do it now.

Be transient. Don’t write a 3 paragraph e mail simply to ask them in the event that they like your product.

Go away the ball of their court docket. Be sure to complete robust with a particular and actionable CTA – ‘Let me know what you suppose!’ or ‘When can we bounce on a name to debate your suggestions?’ is all the time higher than ‘let’s contact base’ or ‘wanting ahead to listening to from you’.

And at last, don’t overlook the CC. If they’d a colleague concerned within the dialog, be sure to incorporate them. In any other case, at finest you’ll be deemed as forgetful, at worst – disrespectful.


Gross sales observe up e mail:

Pace issues. Contact your prospects as quickly as you possibly can after you hear from them. Do you actually need your competitors to beat you to it?

Don’t surrender. It could take as much as 5-7 tries to really get by to your prospect.

Examine your metrics. Do your emails get opened? Similar to with on-line advertising, it issues what time you ship your emails and what you place in your topic line. In case you’re getting opens however not replies, revamp your content material.

Use a number of channels if one isn’t enough. No reply to your emails? Give them a name. Not selecting up? Search for them on LinkedIn on Skype – you may have many choices at your fingertips, all it’s a must to do is look.

Be versatile and adapt. When you’ve established two-way communication, have a plan however be open to alter. Your course of is to reply the inquiry, demo the product, then attain a call – however your prospect can change issues up on you, and also you simply need to roll with it. It’s not about you, it’s about them.


In case you like the concept of automated emails – utilizing autoresponders and advertising automation workflows to ship emails in particular time intervals or in response to your buyer’s actions, right here’s an ideal article for you:

30+ Automated Emails You Ought to Be Sending At present


Comply with up e mail vs observe up e mail cycles

A while in the past we did a podcast with Dr Dave Chaffey, CEO and co-founder of digital advertising recommendation web site Good Insights, the place he provides the next recommendation:


“Try to be wanting on the lifecycle of the prospect, as they’re interacting with what you are promoting and determine how one can present reminders to encourage them to purchase with you.

(…) One of many touchpoints to begin with is the welcome. The very first thing you are able to do is create a welcome sequence as a substitute of a welcome e mail. The welcome sequence is the primary impression. That first e mail you ship is in some methods an important one. And if you happen to flip it right into a sequence, you possibly can have interaction your viewers from the very starting of the subscription.”

Learn extra right here.


So, take into consideration the client journey, and resolve if one e mail or quite a sequence of emails will convey the perfect outcomes. Right here’s a comparability between a single e mail and an e mail cycle.


Comply with up e mail
Comply with up e mail cycle
one-time alternative

a number of alternatives
you ask one query/method concern from one angle

you possibly can ask a couple of questions/method the problem from totally different angles

you possibly can progressively profile your contacts


Find out how to write a observe up e mail

Listed here are a couple of ideas that can enable you write an efficient observe up e mail.


Suggestions for writing an awesome observe up e mail


1. Consider the data you wish to get

What precisely do that you must know? Think twice in regards to the goal of the observe up e mail. It’s going to enable you arrange a objective for the e-mail (decide CTA) and create a compelling e mail. This step determines whether or not it’s a good suggestion to ship this message in any respect.


2. Use a topic line and a preheader to offer a transparent message

The topic line and preheader are the weather that your contacts see earlier than opening the e-mail. Make good use of the inbox area and enhance enagagement.


three. Hold it quick

Deal with the objective of the message. Whether or not you wish to ask for a favor or pose a query, get straight to the purpose:

clarify why you might be emailing
present context
emphasize the decision to motion.


When do you ship observe up emails?

Able to create your individual observe ups?

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Be at liberty to share your contemporary ideas and finest practices within the remark field under. We’d like to be taught extra on observe ups from you.


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